Our client is an established online comparison specialist company with an impressive 6-million-member list across the UK.

They are currently seeking a Customer Service Representative to join their growing team to respond to customer queries and complaints by email and online channels.

This is a great opportunity for you to gather more experience in a start – up like environment and work with cutting edge technologies in the heart of London.


  • Respond promptly to all incoming customer requests
  • Be able to handle the customer complaints and provide solutions and alternatives within certain time limits
  • Direct requests and unresolved issues to the designated resources where appropriate
  • Cooperate with other internal departments to resolve requests
  • Keep accurate records of discussions or correspondence with customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Be able to follow communication procedures and guidelines set by the company


  • Previous customer service experience is essential (Ticketing system experience would be advantageous)
  • Excellent communication and presentation skills
  • Fluency in written and spoken English is essential
  • Excellent listening and problem-solving skills
  • Good time management skills